FAQ

 
 
How long does it take for my order to be shipped?

Orders are shipped M-F (orders placed on weekends will be shipped the following business day) and take one day to process. If an order is placed before 2p.m. M-F they will be shipped that same day.

Does Simple by Tracy Nicole have a store?

We currently do not have a store, however we do have a showroom. At our showroom, you are able to make an appointment to come and shop and get a private personal experience. Appointments can be made at 678.660.8797 You can text, call or email us at: appointment@tracynicoleclothing.com 

What is your return policy?

We do offer refunds and exchanges for items UNWORN and returned in original condition within three days of receiving (this does not include shipping time) to the original form of payment. Sale and preorder items can be returned for SHOWROOM CREDIT only. 

Custom orders are non-refundable.

To return an item:

Return to: SIMPLE by Tracy - 75 Bennett Street NW Suite N-1 Atlanta, GA 30309

(Please include a note stating what you're returning and/or exchanging the item for.  Do not require a signature.)

Call/text us if you have any questions at: 678.660.8797

How can I track my package?

Once your order is processed you should automatically receive an email with your tracking information. If you have any issues with tracking your order please contact us at admin@tracynicoleclothing.com

Do you offer International Shipping?

Yes, we do offer international shipping. When at checkout, choose the option that best fits for International Shipping. If you have any issues, call us at 678.660.8797 or email us at admin@tracynicoleclothing.com 

How many coupon codes can I use on an order?

We only allow one coupon code per order. 

Do you carry plus size?

Yes! Our size range from XS-3X.

How often do you restock?

We do not often restock once an item is sold out. Helpful hint: Be sure to order an item while we still have it in your size. You can always call us for a special order.

How long will it take to process my refund?

Once we have received your order, it will take 3-5 business days to process the refund. You will receive a confirmation once we process your return. 

Do you offer any military or student discounts?

Unfortunately, we do not offer any discounts other than the special discounts we create for our email and text subscribers.  Make sure you subscribe to our mailing list. 

How much is shipping?
Shipping will be calculated when you checkout.